RADAR Solutions Group

About

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RADAR Solutions Group is now an HDI Gold Partner! This means we are the only organization in Canada capable of delivering HDI certification and training in the country.

RADAR is a privately owned firm based in Ottawa, whose principals have over 35 years’ experience in Service Desk management, customer care training and organizational alignment. We offer soft skills training, HDI certification, ITIL certification, support center audits and management training.

Mission

Our mission reflects our continuing role as a trusted advisor and training partner for our clients:

Contact

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Are you interested in registering for a public class, virtual class or self-paced online course?

Do you want to invite a trainer to teach a private onsite class for your team at your location?

Do you have questions or feedback?

Please contact:

Darrell Bond
email: darrell@radarsolutionsgroup.com
phone: (613) 271-8075

HDI Customer Service Representative

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Discover how to make every customer interaction a great one.

HDI Desktop / Advanced Support Technician

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Master the skills and processes for extraordinary desk-side or L2 & 3 support.

HDI Desktop Support Manager

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Leverage people, processes, and technology to meet service demands.

HDI Problem Management Professional

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Refine your problem management skills to handle incidents before they begin.

HDI Support Center Analyst

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Develop the skills to create exceptional customer experiences.

HDI Support Center Director

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Lead your support organization strategically and demonstrate its business value.

HDI Support Center Manager

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Leverage people, processes, and technology to meet service demands.

HDI Support Center Team Lead

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Hone the essential leadership skills required to enhance team performance.

ITIL® 4 Foundation Pro

Mon, 01 Jan 0001 00:00:00 +0000

Learn the language of IT Service Management (ITIL 4) and the value streams and processes that support it.

KCS Foundation

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Formerly known as Knowledge-Centered Support (KCS) Fundamentals, this course provides insight into the KCS concepts.

KCS Principles

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Learn the concepts and practices behind Knowledge Centered Service (KCS) V6 and how to apply them in your organization.

Quality Customer Support

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You can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, the front line employees are the company.* This course provides participants with the opportunity to improve their one on one communications to improve the customers’ experience.

Quality Troubleshooting Techniques

Mon, 01 Jan 0001 00:00:00 +0000

This one-day course will introduce the participant to a structured approach to problem solving. In our daily activity, both at home and at the office, we are constantly faced with problems and the need to solve them quickly and efficiently. Some problems will be easy to resolve, others may require an investigation with the investment of much time and other resources.